Testimonials

Kind words from
our loyal customers

I have no doubt you are the most professional and friendly opticians I have come across…

Dr. D.A.

I have no doubt you are the most professional and friendly opticians I have come across, your range of equipment is the best I have met.
First class in every way.

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I personally think Bowens opticians differentiates from other opticians as there is genuinely caring atmosphere from second you walk in the door.

L.H.

I personally think Bowens opticians differentiates from other opticians as there is genuinely caring atmosphere from second you walk in the door, and an extremely professional service that supports clients every step of the way in their care. I value Bowens Opticians rapid response, easily accessible advice, and care and support in emergency situations. When my son had a painful swelling under his eye lid we had an appointment within an hour and on arrival we were both supported as he received a thorough and extremely professional examination by Fiona, who put us both at ease by talking us through every step of the way. The follow up and after care we received from the whole Bowens team was second to none.

James - "I like going to the opticians because the people that work there are really nice and they make me laugh and give me things to do. I like having my eye test because Fiona helps me and I like getting it right, and sometimes I get to choose new glasses!"

Bowen is an excellent family optician as it caters for all individuals and their needs whilst providing the same high level of personal care and professionalism for all ages. Bowen have consistently looked after my family's needs ranging from very young children through to teenagers whilst also providing me with superb genuine care of which I cannot fault. The team manage to allay any fears that some children may have and make the appointment a fun non-stressful experience which benefits the whole family.

I chose to recommend Bowen Opticians to my family and friends on the basis of my own experience and for the extremely professional and genuine caring nature of the whole team there. From emergency situations to choosing new frames from their wide range of the latest frames, Bowen make visiting the opticians a pleasure for whole family.

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I recently had my eyes tested and chose new glasses at Bowens and it was a fantastic experience.

V.K.

I recently had my eyes tested and chose new glasses at Bowens and it was a fantastic experience.

I normally get slightly stressed while having my eyes tested, I worry that I might say "that one" to the wrong lens when asked to say whether one or another makes shapes or letters appear clearer, and that as a result I'll end up with the wrong prescription, but Fiona Bromfield put me at my ease and was very patient - I must have got the answers 'right' as with my new glasses the world is a brighter and shinier place!

After my eye test Kate, Steph and Sophie all helped me to choose new frames and their enthusiasm was infectious, I've never had so much fun picking eyewear. They encouraged me to try a wide range of styles and colours and the final choice, which met with unanimous approval, was quite different from the frames I'd been wearing for several years.

I will certainly be returning when my next eye test is due.

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I decided after many months of receiving less than good service from a well-known chain high street optician to register with a local independent optician.

J.W.

I decided after many months of receiving less than good service from a well-known chain high street optician to register with a local independent optician.

From the minute I walked in to their premises I felt that I had known them for a long time. The friendliness of the staff put me at ease straight away. By the time I walked out my contact lens prescription had been completely changed and I could see but most importantly my concerns were taken seriously and at no time was made to feel that I was an over anxious client.

I have a cataract forming in my left eye which is rapidly changing. The personal service I received and the attention to detail was incredible. Fiona had arranged to have a letter sent to my GP asking for a referral closely followed by an appointment with a consultant at my local hospital and I am now awaiting a follow up appointment in order to have an operation on my left eye. All within the space of two months!

I was advised not to change the prescription for my glasses until I had seen the consultant. At no time was I pressurised to spend money on a new pair glasses when the prescription could change within weeks.

I am so grateful and appreciative. Independent opticians such as Bowen Opticians offer such a personalised service which cannot be beaten by large high street chains. Excellent customer care!

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Fantastic service! My son had a completely thorough and personal visual stress colour examination.​

A.C.

Fantastic service! My son had a completely thorough and personal visual stress colour examination. He has stylish glasses now with blue coloured lenses to help aid his visual stress and dyslexia. A superb customer service by very warm and friendly staff that look after you before, during and after your appointment! We are so impressed that we don't mind travelling from Wellington, Somerset for our appointment! Great job girls!

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I would like to say how great you all were when I brought my two children (7 & 4) in for their first sight tests.

K.B.

I would like to say how great you all were when I brought my two children (7 & 4) in for their first sight tests. You all made us feel so welcome and went out of your way to make the children feel special and relaxed. It's particularly heart-warming for me as my son is on the autistic spectrum and can find this sort of appointment very challenging. The fact that one member of staff printed out special Doctor Who colouring pictures for him was simply wonderful. Thank you! 


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I would like to express my gratitude for the friendly welcome my husband and I receive…

V.W.

I would like to express my gratitude for the friendly welcome my husband and I receive when we come into the practice, and the moment we sit down, we are offered tea or coffee. The service we receive, I feel, is far and away above anything we have received elsewhere. We are definitely long-term customers. Passing the practice the other afternoon l saw Kate helping a lady across the forecourt and into the practice as she could not walk well. l just think you’re the best .

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The optician is extremely knowledgeable and caring and has always helped if advice is needed in such a professional manner.

D.M.

I have identical twin sons who are now teenagers. As such they like to be fashionable and individual! The team at Bowen opticians treat them as individuals, engage them in conversation about things that interest them and help them make great choices with their glasses selection. The optician is extremely knowledgeable and caring and has always helped if advice is needed in such a professional manner.

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Having surveyed the entire offering of Weston and Worle’s opticians it couldn’t have been an easier decision to choose Bowen’s.

C.P.

Having surveyed the entire offering of Weston and Worle's opticians it couldn't have been an easier decision to choose Bowen's. 5 stars for the setting, the staff and most importantly the effort they go to make you feel at ease. My 2 year old daughter is thrilled with her life changing specs!

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I was recommended to visit you when my daughter Lauren age 6 needed glasses.

J.B.

I was recommended to visit you when my daughter Lauren age 6 needed glasses. My friend said what an excellent service you had offered to her and her 6 year old son who had needed glasses.

Lauren was very apprehensive about having glasses. On our first visit to your shop, your staff were friendly, kind and very patient with Lauren. This was markedly different to the reception we had received in other local opticians. The member of staff really bothered to talk to Lauren and to listen to what she said. Lauren is always happy to come to your store.

When Lauren first had her new glasses she found them a bit uncomfortable so we came back in for some advice. Your member of staff offered to change the nose rests (sorry, no idea what they are called!!) to soft ones and the problem was solved. I have recommended you to my parents and to colleagues and they have all agreed that your service is excellent.

You and your staff go that extra mile to put your customers at ease and this is greatly appreciated. When I am next due my check-up I will also be visiting Bowen Opticians instead of my current optician.

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I wanted to thank you all for being so kind, patient, helpful and caring during my and my husband’s check-up on Tuesday.

V.L.

I wanted to thank you all for being so kind, patient, helpful and caring during my and my husband's check-up on Tuesday. I was dreading this appointment, since Jim had a massive stroke nearly 5 years ago, I have spent some uncomfortable time at various health and leisure venues and have resorted to the attitude of "prepare and expect the worst while desperately hoping for something less awful".

You and your cohorts and even the other customers have restored some of my faith in humankind. I truly think you all deserve medals, flowers and boxes of chocolates,Thank You.

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Exceptionally friendly customer service with the health of customer’s eyes as the priority.

J.B.

Exceptionally friendly customer service with the health of customer’s eyes as the priority. The girls in the shop are lovely and can’t do enough to help. There’s no pressure to buy expensive frames and services, unlike the big chains! Bowen’s feels like a family business itself. Both adults and kids are made to feel welcome and comfortable while being dealt with professionally. We always feel that we are examined thoroughly and get looked after well in the shop. Always chatty and warm. My father recommended Bowen’s to me after they diagnosed him with Glaucoma and after such great service, I convinced my wife and children to use Bowen’s instead of one of the faceless High St chains! Thoroughly excellent service all round.

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I am always completely satisfied whenever I attend for my periodic eye examination and sight test.

R.R.

I am always completely satisfied whenever I attend for my periodic eye examination and sight test. When I arrive I am always greeted by name, I receive a thorough eye examination and, if new glasses are needed, there are several hundred frames to choose from with helpful advice should I require assistance.
Your premises are modern and bright and, being in the centre of the village, are within easy walking distance of my home.
I always feel like a valued customer when I attend your family run practice.

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My family will never go anywhere else and I have recommended Bowen’s to friends.

D.M.

I have worn glasses for ten years or so and have always gone with the main high street provider.


My daughter LM is 10 and the school flagged up that she was having problems seeing the board. I had become disillusioned with the main provider after feeling like being on a production line with little customer care and didn't want this for L.
I first chose another high street provider where I was again left frustrated. Even though LM is young and it was her first eye test the staff was borderline rude and explained nothing.

Thank god for Bowen Opticians which I found after some on-line research. They gave me advice on the phone before I'd become a customer, and right from the start they made LM feel special. They took their time to explain what they were doing in a way that LM could understand. They also made choosing the frames fun and there is never any time pressure even though they are rightly busy.


My family will never go anywhere else and I have recommended Bowen's to friends. 
It's the care and attention and relaxed family atmosphere, along with technical excellence that sets Bowen Opticians on top of the rest.

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